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Groupe Kirène > Job offers > Customer account manager


You too are daring and you like to make your everyday life sparkle?

Like our 600 employees, do you like working in a company that is on a human scale but a leader in its sector? Hurry up and join us!

Customer account manager

Duties and tasks

As part of the management of customer account openings, he/she is responsible for:

  • Receiving administrative documents (NINEA/ RC, copy of CIN etc.);
  • Informing the customers’ files and their validation;
  • Establishing the contracts of sale;
  • Scanning, filing and updating of files;
  • Reconciling purchase orders;
  • Developing a chart for monitoring feedback on blockages.

As part of the management of customer accounts, he/she is responsible for:

  • Maintaining and filing sales and payment documents in customer files (scanning all documents);
  • Reconciling customer accounts with the accounting department (daily, weekly, and monthly);
  • Editing and distributing schedules, receiving collection plans;
  • Monitoring of collection schedules and analysis of achievements;
  • Calculating discounts and following up on RRRs according to the contracts signed, requests for client account regularization and follow-up with the control department;
  • Calculating and monitoring credit notes with the billing and control manager;
  • Monitoring key indicators of the accounts receivable dashboard.

As part of the schedule and collection management, he/she is responsible for:

  • Organizing payment collection meetings;
  • Monitoring and reporting on the action plan;
  • Organizing and monitoring the daily payment collection schedule;
  • Receiving payments and copies, ensuring that the outstanding amount is in accordance with the invoice before transmission to the client.

His/her objective is the appropriation and achievement of the objectives set by the sales management.

As part of the reporting process, he/she is responsible for preparing:

  • A monthly report on the status of term vs. cash accounts;
  • A weekly report on the outstanding credits, bills of exchange with due dates;
  • Daily, weekly and monthly reports on the evolution of collections vs. payment schedules;
  • A monthly report on the number of account openings by type of client and by salesperson;
  • A monthly report on the value of credit notes, discounts and rebates granted to customers;
  • Weekly and monthly reports on the number of accounts reconciled with the accounting;

In addition, he/she will ensure:

  • Compliance with procedures, work processes, deadlines and defined guidelines;
  • Carrying out any other task assigned to him/her within the framework of his/her department.

Desired profile

The candidate’s profile should meet the following expectations:

  • Bachelor’s degree in business management, finance, accounting or similar field ;
  • 2 years experience in a similar position


Proficiency in performance analysis tools;
Proficiency in SIAGRO’s business procedures;
Knowledge of commercial law and accounting;
Proficiency in the organization of the supply chain;
Knowledge of the principles of customer relations;
Proficiency in the rules of stock management;
Proficiency in the use of computers and specific management software.

He will also need to:

  • Be able to read customer accounts;
  • Be proactive;
  • Ability to work in a team environment;
  • Have relational and communication skills.