Duties and tasks

• Receives and processes product non-conformity sheets;
• Receives and processes customer stock cards with a near use-by date;
• Establishes and follows up the processing of derogations (DR);
• Writes internal and customer notes;
• Fills up the follow-up files;
• Writes internal and customer notes;
• I write internal and customer notes; I fill in the follow-up files;
• Carries out customer surveys;
• Processes calls for tenders and prepares tender documents;
• Ensures the follow-up of the processing time of customer issues and alerts in case of non compliance with the deadlines;
• Ensures the interim of the CRM if necessary;
• Follows procedures, work processes, deadlines, and defined guidelines;
• Does not engage the company without management approval.

As part of the reporting, he/she will also:

• Produce monthly activity reports;
• Produce customer satisfaction survey reports;
• Report on key indicators requested by sales management: complaint rate, compliance rate for complaint processing times, etc; 
• Produce an annual report.

Desired profile

The candidate’s profile should meet the following expectations:

• 2 years of higher education in business, marketing, secretarial or other similar field;
• 2 years experience in a similar position.

Skills

• Proficiency in customer relationship management techniques; 
• Familiarity with the Windows environment;
• Good oral and written communication skills;
• Ability to analyze indicators;
• Being reactive, proactive;
• Being organized, rigorous;
• Ability to manage.