Our Group

Kirène Group, a reference group in Senegal and leader in innovation in West Africa.

Our Brands

The Kirène Group's brands are a source of pleasure, refreshment and accessibility for our consumers, whether they enjoy them with family or friends.


Be informed of all the innovations and news of the Kirène Group in Senegal.


For more than 20 years, the Kirène Group has been committed to the daily life of the Senegalese people.


Joining the Kirène Group means joining a fast-growing company with strong ambitions and many brands to express your talent.


Would you like to contact us? Our teams are at your service to answer your questions.

Groupe Kirène > Job offers > ADV claim


You too are daring and you like to make your everyday life sparkle?

Like our 600 employees, do you like working in a company that is on a human scale but a leader in its sector? Hurry up and join us!

ADV claim

Duties and tasks

  • Receives and processes product non-conformity sheets;
  • Receives and processes customer stock cards with a near use-by date;
  • Establishes and follows up the processing of derogations (DR);
  • Writes internal and customer notes;
  • Fills up the follow-up files;
  • Writes internal and customer notes;
  • I write internal and customer notes; I fill in the follow-up files;
  • Carries out customer surveys;
  • Processes calls for tenders and prepares tender documents;
  • Ensures the follow-up of the processing time of customer issues and alerts in case of non compliance with the deadlines;
  • Ensures the interim of the CRM if necessary;
  • Follows procedures, work processes, deadlines, and defined guidelines;
  • Does not engage the company without management approval.

As part of the reporting, he/she will also:

  • Produce monthly activity reports;
  • Produce customer satisfaction survey reports;
  • Report on key indicators requested by sales management: complaint rate, compliance rate for complaint processing times, etc; 
  • Produce an annual report.

Desired profile

The candidate’s profile should meet the following expectations:

  • 2 years of higher education in business, marketing, secretarial or other similar field;
  • 2 years experience in a similar position.


  • Proficiency in customer relationship management techniques; 
  • Familiarity with the Windows environment;
  • Good oral and written communication skills;
  • Ability to analyze indicators;
  • Being reactive, proactive;
  • Being organized, rigorous;
  • Ability to manage.